Cancellation & Refund Policy
For Families
Effective Date: July 1, 2026
At NestWell Nanny Agency, we understand that plans can change. We strive to maintain a fair, transparent, and respectful refund process for all families.
Application & Onboarding Fees
Family intake forms, application fees, and background check fees are strictly non-refundable. These fees must be paid upfront before the candidate search begins. Background check fees are also non-refundable, as these services are processed immediately through third-party providers.
Promotional Pricing
From time to time, we may offer special pricing or discounted search fees to help families get started.
Satisfaction Guarantee
We strive for family satisfaction with every placement. In certain cases, we may offer a partial refund of up to 85%, which is evaluated on a case-by-case basis. In some situations, a full refund may be issued if warranted by the circumstances.
Ongoing Service Payments
Within 24 hours of payment: A full refund may be issued if a cancellation request is made within 24 hours of payment.
Within 7 days of payment: A partial refund of 75% may be issued if a cancellation request is made within 7 days of payment.
After 14 days: Refunds are generally not issued after 14 days, though requests may be reviewed on a case-by-case basis to determine whether a partial refund is appropriate.
