What happens after my family submits the Intake Form?
Once we receive your intake form, we will schedule a consultation via phone or email to review every detail together. This ensures all your requirements are correct before we send an invoice via PayPal.
How do you ensure a candidate is a safe and correct match for my family?
Every potential candidate goes through a rigorous specialized assessment to ensure their skills and personality align with your family's unique requirements. We also verify they are background checked, CPR & First Aid certified, and up-to-date on vaccinations.
How many candidates will my family be able to consider?
Depending on your specific needs, we provide a selection of qualified matches up to 12 in some cases to ensure you find the perfect fit for your home
What if the agency is unsuccessful in finding a match for my family?
We strive to find the best match for every household, but in some cases, we may be unsuccessful. All fees related to intake forms and background checks are strictly non-refundable, as these cover the immediate administrative costs and third-party screening services initiated at the start of your search.In specific circumstances, we may offer partial refunds on a case-by-case basis, depending on the progress of the search and the duration of the engagement.
What if my family is not satisfied with the nanny after they are hired?
For families on guided support plans, we offer one complimentary replacement to ensure your household staffing needs are eventually met to your satisfaction.
What are the fees for emergency care for my family?
There is a non-refundable Agency Search Fee of $75 for Emergency Sitter Service and $95 for Newborn Care Specialists or Baby Nurses. If you need a placement in 2 hours or less, an additional $25 ultra-urgent fee applies.
What are the "Ongoing Placement & Support" options for my family?
We provide professional oversight and support for your household through several plan lengths: 1 month, 3 months, 6 months, or 12 months.
We understand that every family’s budget is unique. Weekly and monthly installment arrangements are available for all plans. Customized payment structures typically range from $50 to $150 per month. Please contact us to build a plan that suits your budget
Does NestWell guarantee that I will be placed with a family?
While we "Speak Up for You" and provide professional advocacy, we cannot guarantee a placement, as the final hiring decision rests with the family.
Can I get a refund for my background check or online courses? Background check fees are strictly non-refundable. For online courses, a 100% refund is available if requested within 24 hours of purchase; after that, refunds are at the agency's discretion.
In specific circumstances, we may offer partial refunds on a case-by-case basis
What happens if my background check is still pending after 10 days?
If a background check has not been cleared after 10 days, your profile may be placed on a temporary hold or stay in pending status. However, we review every candidate individually. In some cases, if we feel your experience and assessment show you are a great fit for a family, we may reach out to the family to see if they are willing to cover the cost of the screening to expedite your placement. Otherwise, your profile will remain pending until the background check is finalized.
Can I still apply if I need to update my CPR or First Aid certification?
Yes! You can absolutely begin your application while you are in the process of renewing your certifications. We even offer assistance with CPR/First Aid certifications as professional "add-ons" to help you meet our safety standards and get your profile ready for families
What is the process after I submit my application?
We typically review applications in less than two business days. If selected, you will complete an interview questionnaire and a professional assessment to ensure you are matched with the right family.
What kind of support do I receive as a NestWell nanny?
You receive professional resume development, interview preparation, and ongoing mentorship from a seasoned nanny and mom to help you navigate your career and advocate for your rights.
